Furnnista
Furnnista

Frequently Asked Questions

Pre-Order Questions

Can I request that my order is delivered at a date and time that's convenient for me?

Unfortunately, we can't guarantee this, but we aim to deliver your order with 2-3 working days.

We'll send you notifications of your order at every stage so you'll know when it will be delivered.

Do you offer 0% finance options?

Yes. Through our partnership with the leading "Buy Now, Pay Later" online finance providers, we can offer monthly payments terms with 0% interest.

Can I change my order after I've placed it?

If you contact us within 24 hours of placing your order we can cancel it, and then you can place another one.

Do you offer refunds?

For refunds, we offer a 14-day money-back guarantee subject to terms and conditions.

Installation

Do you offer spare parts?

Yes, we do. Just call us on 0330 122 6345 with the details of the product you purchased and the part you would like.

Returns

How long do I have if I want to return something?

You have up to 14 days from the moment you receive the items(s) to return them.

When will I get a refund?

Once collected and inspected, your refund will be processed within 3 working days.

How do I return my items?

See our returns page on how to do this.